Right of withdrawal
This is a translation for convenience. The German version is legally binding.
Withdrawal policy
Right of withdrawal
You have the right to withdraw from this contract within fourteen days without giving any reason. The withdrawal period is fourteen days from the day the contract is concluded.
To exercise your right of withdrawal, you must inform us (Schmitko OHG, Heilig-Brünnle-Straße 50, 72461 Albstadt, Germany, phone +49 151 23892373, email info@schmitko.com) of your decision to withdraw from this contract by means of a clear statement (for example a letter sent by post or an email). You may use the model withdrawal form below, but this is not mandatory.
To meet the withdrawal deadline, it is sufficient that you send your notice of withdrawal before the withdrawal period expires.
Effects of withdrawal
If you withdraw from this contract, we shall reimburse all payments received from you without undue delay and at the latest within fourteen days from the day on which we receive notice of your withdrawal. We will use the same means of payment that you used for the original transaction, unless expressly agreed otherwise with you; in no event will you be charged any fees for this reimbursement.
Expiry of the right of withdrawal
For a contract for the supply of digital content not on a tangible medium, the right of withdrawal expires when we have begun performing the contract after you have expressly consented to us beginning performance before the end of the withdrawal period and have acknowledged that you thereby lose your right of withdrawal once performance begins. At easycaredits, creation of the video begins immediately after the order.
Model withdrawal form
If you wish to withdraw from the contract, please complete and return this form.
To Schmitko OHG, Heilig-Brünnle-Straße 50, 72461 Albstadt, Germany, email: info@schmitko.com
I/We (*) hereby give notice that I/we (*) withdraw from my/our (*) contract for the provision of the following service / the supply of the following digital content (*):
Ordered on (*) / received on (*):
Name of consumer(s):
Address of consumer(s):
Signature of consumer(s) (only if this form is notified on paper):
Date:
(*) Delete as appropriate.
Last updated: 21 October 2026